In February 2024, Klarna said its AI assistant was doing the work of 700 customer service agents and handling about 75% of customer chats. By May 2025, CEO Sebastian Siemiatkowski was telling Bloomberg it was critical to be clear to customers that “there will always be a human if you want,” and Klarna was recruiting […]
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Vice President – InfiNet Solutions
“As an organization, we faced several challenges with staffing as the world emerged from a pandemic and decided to explore adding fully-remote people to our teams. It felt like a big step to take in adding employees from across the globe but Guided Outsourcing made us feel very comfortable with the process.
We’ve worked with Guided Outsourcing for just over 1 year and have had a wonderful experience. The leadership team in place does a great job of understanding our business and matching the right people with our specific needs and has led us to some amazing team members. As a result of their hard work and understanding, we’ve added more team members and grown beyond just technical staff.
With Guided Outsourcing, we are now able to rapidly scale many areas in our organization to satisfy any emerging needs while maintaining a strong culture. Relationships are paramount in our organization, so it’s been a wonderful opportunity for our team to build strong bonds with people in a different culture than ours.
Personally, I was lucky enough to be able to visit our GO team in the Philippines and had an unforgettable experience spending in-person time with our techs and the leadership team. Culture starts at the top of every organization, it all builds from there. Fitz and Raymond clearly have a strong passion for what they do whether it’s satisfying business needs or giving people from their country new opportunities and experiences. It’s been a pleasure to watch the growth of GO over the last year. I can’t recommend them enough.”
Owner of Tixinthe6ix
“My overall experience working with Guided Outsourcing has been nothing short of great. From the very first interaction, they have been hands-on and dedicated to ensuring client satisfaction. The constant communication throughout the entire process has been commendable.
Before using their services, we were facing staffing shortages and were unsure of where to turn. Discovering Guided Outsourcing and being referred to them has been a blessing. They have not only met but exceeded our expectations.
Their services provided an effective solution to our challenges by offering a wide pool of high-quality candidates to choose from. The individuals we have hired through Guided Outsourcing have showcased exceptional work ethics and professionalism.
As a result of using their services, we initially hired two team members and later expanded by adding another three. The positive impact on our business results is evident. Guided Outsourcing has truly played a role in driving our success.
The professionalism and expertise of the Guided Outsourcing team have been outstanding. They maintain open lines of communication, provide clear expectations, and regularly seek feedback on employees.
Without hesitation, I would highly recommend their services to others. Guided Outsourcing has consistently exceeded expectations since day one, and they have become an integral part of our team. They are instrumental in helping us grow our business and I view them as trusted partners.”
Service Manager of OrlanTech, Inc.
“We are very satisfied with our partnership with Guided Outsourcing. The talent Guided Outsourcing provides delivers top performance while reducing our operating expenses. The Guided Outsourcing leadership team is always available and engaged in our partnership. OrlanTech highly recommends Guided Outsourcing due to the quality of talent and communication from their team.”
Engineering Manager of McNeil Industrial
“We have been very happy with our experience working with Guided Outsourcing to help fill a need for a Design Draftsman. After experiencing difficulties trying to fill this role locally, we decided to give Guided Outsourcing a try. Initially, we were hesitant due to concerns with a language barrier and working with a Team Player remotely from a different country. I have been pleasantly surprised by the outcome with our new Team Player exceeding expectations. With working our same hours as all office staff, I never have any issues with coordinating or getting in touch. Communication has been seamless with utilizing emails or Microsoft Team’s calls to touch base whenever necessary. I recommend Guided Outsourcing due to the quality of talent and experience.”
COO of OFE Trio Marketing
“I am thrilled to share my heartfelt testimonial for Guided Outsourcing, whose remarkable service has played a pivotal role in the significant growth and success of my business. From the moment we partnered with Guided Outsourcing, their dedicated team has consistently gone above and beyond to meet our needs and deliver exceptional results. Their professionalism, expertise, and unwavering commitment have truly exceeded our expectations.
With the help of Guided Outsourcing, our business has experienced remarkable growth. Their innovative solutions, strategic guidance, and deep industry knowledge have propelled us forward, allowing us to expand our operations, reach new markets, and maximize our potential. The seamless communication and efficient collaboration with their team have made the outsourcing process effortless and enjoyable.
Guided Outsourcing has not only provided exceptional talent but has become an integral part of our team. Their deep understanding of our business needs, combined with their ability to match us with the right professionals, has been instrumental in driving our success. The expertise and dedication of the individuals provided by Guided Outsourcing have significantly enhanced our capabilities, enabling us to deliver exceptional results to our clients.
I wholeheartedly recommend Guided Outsourcing to any organization seeking reliable and top-notch outsourcing services. Their unwavering commitment, exceptional service, and invaluable contributions have made them an indispensable partner in our growth journey. We are immensely grateful for their support and look forward to continued collaboration as we strive for even greater heights of success.”