Who We Are

Built on a foundation of shared values, we are more than just a commodity – we see ourselves as artisans, crafting tailored solutions that transcend the limitations of traditional outsourcing firms. As a company co-owned by US and Filipino partners, we foster a truly global environment that enables us to bring together the best of both worlds, creating a global fusion of talent, innovation, and diversity. This unique collaboration unleashes a wave of creativity that disrupts norms and propels us to new frontiers.


Our focus is to guide you in building a team of professionals to help you keep a step ahead of the competition through producing a conducive environment both for employees and clients. We believe that businesses of all sizes deserve impeccable services.


But it’s not just about what we do; it’s how we do it. We take pride in our personalized approach, where open communication and collaboration are paramount. Your success is our success, and we leave no stone unturned to ensure that every aspect of our partnership surpasses your expectations.

Our Core Values

We care about the needs and success of our employee and clients.

We respect our colleagues.

We pay it forward by giving back to our community.

We think Big, Globally, and Outside the box when providing support to our employees and clients. 

We strive for an environment where everyone has a voice that is heard; We have No Boundaries when it comes to sharing ideas.

We are committed to providing a conducive environment not only for our employees but also for our clients.

Leadership Team



Joseph Frost, or simply Joe, one of the brilliant Co-Founders of Guided Outsourcing. Armed with a Master’s in Business Administration, Joe is a force to be reckoned with in the world of marketing and strategy. With a touch of wit and a dash of charisma, he effortlessly captivates audiences as a global speaker.

Beyond the realm of Guided Outsourcing, Joe's entrepreneurial spirit has led him to found multiple marketing companies, carving his name into the annals of success. As a visionary, he is driven by a deep passion for helping businesses thrive through comprehensive marketing strategies.

When Joe isn't immersed in the dynamic world of marketing, he embarks on exhilarating journeys across the globe, seeking inspiration and new experiences. With a well-stamped passport and a keen eye for cultural nuances, he brings a global perspective to his work. Joe's expertise extends beyond the business realm, as he also imparts his wisdom as a professor of Entrepreneurship and Marketing. His dedication to education and sharing knowledge shines through, empowering the next generation of business leaders to reach new heights.



Meet Brian Goracke, the Co-Founder of Guided Outsourcing and a certified public accountant with a strategic entrepreneurial spirit. As a visionary leader, Brian has a knack for driving growth and fostering a vibrant company culture that celebrates people's development.

With a family legacy in the accounting business, Brian carries on the torch as a third-generation successor, bringing a wealth of expertise and a deep understanding of the financial world to Guided Outsourcing.

But Brian's passions go beyond numbers and spreadsheets. When he's not shaping the future of our company, you can find him cruising on big bikes, embracing the thrill of the open road. He also takes to the depths of the ocean as a licensed SCUBA diver, exploring the wonders beneath the surface.

Brian's witty and professional approach to business and his love for adventure make him a dynamic force within our organization. His commitment to developing culture and empowering people sets the stage for Guided Outsourcing's success, making him a driving force behind our entrepreneurial journey.



Introducing Steve "Techno Bull" Johnson, the brilliant Chief Technology Officer and Co-Founder of Guided Outsourcing. Hailing from Omaha, NE, Steve's journey in the IT industry began when he attended the University of Lincoln. At the young age of 21, he fearlessly founded his IT firm in 1998, setting the stage for a remarkable career.

Recognized for his entrepreneurial prowess, Steve has been honored with the prestigious Young Entrepreneur Award 40 under 40, a testament to his innovative spirit. Combining his passion for entrepreneurship and technology, he channeled his expertise into founding Guided Outsourcing. Beyond the office, Steve embraces a life full of adventure. With two teenage kids, Bridget and Brady, he cherishes family time and their shared experiences. Traveling to new destinations fuels his curiosity, and he savors the thrill of wake surfing, snow skiing, and playing hockey twice a week.

Steve's altruistic spirit shines through his volunteer work, where he gives back by leveraging his technological expertise to assist non-profit organizations. As an avid sports fan, he passionately supports the Huskers, Vegas Knights, and Miami Dolphins. And let's not forget his special fondness for Canada, as his fiancé, Laura, hails from British Columbia, making it a cherished destination.


Managing Director

Presenting Fitz Rollen, our extraordinary Managing Director at Guided Outsourcing. With over 16 years of experience in the outsourcing industry, Fitz is the maestro of client retention, ensuring our partnerships thrive.

Off the court, Fitz is not only a basketball enthusiast but also a culinary aficionado, finding joy in the art of cooking. With his delightful dishes and flavorful creations, he brings his passion for perfection to both the kitchen and the workplace. As a true people person, Fitz effortlessly connects with clients and team players, building relationships that last.

Fitz's visionary leadership aims to make Guided Outsourcing the employer of choice, creating a workplace where talent flourishes and success is celebrated. With his wit, professionalism, and zest for life, Fitz sets the stage for our company's remarkable journey.


Director of Business Operations

Introducing Raymond Jun Manalo, our Director of Business Operations, a mastermind of strategic planning and a graduate of Chemical Engineering who pursued a Master’s in Management. With his diverse educational background, Raymond brings a unique perspective to his role as he flawlessly balances tasks and fosters the growth of our team.

With an impressive track record, Raymond has accumulated over 15 years of experience in the operations department, spanning across various industries. His extensive knowledge and expertise allow him to navigate the complexities of our business landscape with ease, bringing valuable insights to drive operational excellence.

Raymond's love for his family shines through during his free time, as he joyfully engages in playful moments with his daughter. In his quest for knowledge and personal growth, Raymond finds solace in the pages of books, constantly expanding his horizons.

When he's not orchestrating seamless operations, you can find Raymond sipping on his favorite cup of coffee, always in pursuit of the perfect brew. He's also a boxing enthusiast, throwing knockout punches both in the boardroom and in the ring of life."