Category: IT Support

IT Helpdesk Outsourcing for E-commerce

E-commerce is inherently global. Customers shop at all hours, expecting instantaneous service and flawless functionality. This expectation necessitates a 24/7 operational model where downtime or unresolved technical issues can lead to lost sales opportunities, diminished customer loyalty, and damaged brand reputation. Ensuring consistent availability and responsiveness is where many e-commerce businesses find significant value in […]

In-House vs. Outsourced IT: A Cost-Effective Comparison

Navigating the decision between maintaining an in-house IT team and outsourcing remote IT professionals can be challenging for many businesses. As companies strive to balance cost, efficiency, and quality, understanding the advantages and drawbacks of each approach is crucial. This comparison will delve into the key aspects of in-house versus outsourced IT solutions, focusing on […]

Benefits of Outsourcing IT Helpdesk Services

Businesses today rely on technology to streamline operations and drive growth. Who doesn’t? Whether you’re a startup striving for scalability or an established enterprise aiming to optimize processes, efficient IT support is crucial for maintaining productivity and overcoming technical challenges. This is where a reliable IT helpdesk service plays a vital role. IT helpdesk services […]

Work-life balance: Why it matters in outsourcing and in every organization

For many, the concept of work-life balance feels like it’s often talked about but somehow rarely seen or experienced.  Now that everything is fast-paced, achieving a true balance between career and personal life is hard to achieve.  But is work-life balance merely a trend, or is it a crucial factor that affects both productivity and […]

What to Consider When Outsourcing IT to the Philippines

What to Consider When Outsourcing IT to the Philippines

Businesses of all sizes are turning to outsourcing to gain access to s specialized expertise, reduce operational costs, and stay competitive in their respective industries. Among the top destinations for IT outsourcing, the Philippines has become a preferred choice due to its skilled workforce, cost-effectiveness, and favorable business environment. However, finding the right outsourcing partner […]

Managed Service Provider: What You Need to Know

Technology has become the backbone of business operations. Businesses are continuously seeking ways to enhance their technical capabilities while maintaining cost-efficiency.  However, managing an ever-changing IT infrastructure can be difficult, especially for companies lacking dedicated IT staff or expertise. That is why Managed Service Providers (MSPs) have emerged as an efficient solution for organizations aiming […]

Communication Strategies for Your Outsourced IT Team in the Philippines

The Philippines has become a global hub for skilled IT professionals. Many businesses, large and small, are tapping into this talent pool to outsource their IT needs. But let’s face it, outsourcing comes with its own set of challenges, especially when it comes to communication. Time zone differences, cultural nuances, and potential language barriers can […]

5 Reasons to Outsource Your IT Team to the Philippines

Staying ahead of the curve requires both strategic vision and a keen eye for maximizing efficiency. Now that we live in a digital-driven world, having a strong IT team is no longer a trend nor a luxury – it’s a necessity. However, building and maintaining an in-house team can be complex and expensive. One strategic […]

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Client Testimonials

Chris Breci

Vice President – InfiNet Solutions

As an organization, we faced several challenges with staffing as the world emerged from a pandemic and decided to explore adding fully-remote people to our teams.  It felt like a big step to take in adding employees from across the globe but Guided Outsourcing made us feel very comfortable with the process.

We’ve worked with Guided Outsourcing for just over 1 year and have had a wonderful experience.  The leadership team in place does a great job of understanding our business and matching the right people with our specific needs and has led us to some amazing team members.  As a result of their hard work and understanding, we’ve added more team members and grown beyond just technical staff. 

With Guided Outsourcing, we are now able to rapidly scale many areas in our organization to satisfy any emerging needs while maintaining a strong culture.  Relationships are paramount in our organization, so it’s been a wonderful opportunity for our team to build strong bonds with people in a different culture than ours.  

Personally, I was lucky enough to be able to visit our GO team in the Philippines and had an unforgettable experience spending in-person time with our techs and the leadership team.  Culture starts at the top of every organization, it all builds from there.  Fitz and Raymond clearly have a strong passion for what they do whether it’s satisfying business needs or giving people from their country new opportunities and experiences.  It’s been a pleasure to watch the growth of GO over the last year.  I can’t recommend them enough.

James Burke

Owner of Tixinthe6ix

My overall experience working with Guided Outsourcing has been nothing short of great. From the very first interaction, they have been hands-on and dedicated to ensuring client satisfaction. The constant communication throughout the entire process has been commendable.

Before using their services, we were facing staffing shortages and were unsure of where to turn. Discovering Guided Outsourcing and being referred to them has been a blessing. They have not only met but exceeded our expectations.

Their services provided an effective solution to our challenges by offering a wide pool of high-quality candidates to choose from. The individuals we have hired through Guided Outsourcing have showcased exceptional work ethics and professionalism.

As a result of using their services, we initially hired two team members and later expanded by adding another three. The positive impact on our business results is evident. Guided Outsourcing has truly played a role in driving our success.

The professionalism and expertise of the Guided Outsourcing team have been outstanding. They maintain open lines of communication, provide clear expectations, and regularly seek feedback on employees.

Without hesitation, I would highly recommend their services to others. Guided Outsourcing has consistently exceeded expectations since day one, and they have become an integral part of our team. They are instrumental in helping us grow our business and I view them as trusted partners.

Jaime Evangelista

COO of OFE Trio Marketing

I am thrilled to share my heartfelt testimonial for Guided Outsourcing, whose remarkable service has played a pivotal role in the significant growth and success of my business. From the moment we partnered with Guided Outsourcing, their dedicated team has consistently gone above and beyond to meet our needs and deliver exceptional results. Their professionalism, expertise, and unwavering commitment have truly exceeded our expectations.

With the help of Guided Outsourcing, our business has experienced remarkable growth. Their innovative solutions, strategic guidance, and deep industry knowledge have propelled us forward, allowing us to expand our operations, reach new markets, and maximize our potential. The seamless communication and efficient collaboration with their team have made the outsourcing process effortless and enjoyable.

Guided Outsourcing has not only provided exceptional talent but has become an integral part of our team. Their deep understanding of our business needs, combined with their ability to match us with the right professionals, has been instrumental in driving our success. The expertise and dedication of the individuals provided by Guided Outsourcing have significantly enhanced our capabilities, enabling us to deliver exceptional results to our clients.

I wholeheartedly recommend Guided Outsourcing to any organization seeking reliable and top-notch outsourcing services. Their unwavering commitment, exceptional service, and invaluable contributions have made them an indispensable partner in our growth journey. We are immensely grateful for their support and look forward to continued collaboration as we strive for even greater heights of success.

Stephen Harrell

Service Manager of OrlanTech, Inc.

We are very satisfied with our partnership with Guided Outsourcing. The talent Guided Outsourcing provides delivers top performance while reducing our operating expenses. The Guided Outsourcing leadership team is always available and engaged in our partnership. OrlanTech highly recommends Guided Outsourcing due to the quality of talent and communication from their team.